WhatApp: +1 (826) 272-8424
Customer Service Email: support@cusprint.com
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How do I send my design after placing an order?
You can send your file or idea directly through our contact channel or reply to your order confirmation email. Our team will take care of the rest.
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How long does the design review take?
Our design team usually reviews and responds within 12 hours after receiving your order and design file.
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How will I know if my design is approved?
Once your file is reviewed and optimized, our team will contact you to confirm the final design before production starts. We will not proceed until you approve the final version.
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Is the design service free?
Yes. Basic design support and file optimization are free for all custom orders. Our team will ensure your artwork is suitable for printing before production begins.
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Can I pay first and then send my design or idea for customization?
Yes. You can complete the payment first, then send us your design file or creative idea. Once your order is confirmed, our team will review your submission and help optimize it into a print-ready design before production.
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What if I don’t have a print-ready design?
No problem. You can send us your idea, sketch, or reference image, and our design team will help refine it into a production-ready file for you.
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Can you tell me more information about your products?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.
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The product I want is out-of-stock, when will it be available?
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.
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What is your return policy?
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at headman@cranium.care to initiate a return or exchange within 14 days of delivery.
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Can I exchange an item?
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase.
To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
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My order never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
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How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
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Do you ship internationally?
We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
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How long will it take to receive my order?
We typically ship in 1-5 business days (Mon-Fri). And you will receive your order in 10-15 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.
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Cusprint is your trusted partner for custom printing solutions. We help brands and businesses create high-quality branded products with flexible customization and low minimum orders.
Cusprint is your trusted partner for custom printing solutions. We help brands and businesses create high-quality branded products with flexible customization and low minimum orders.