Cusprint Shipping & Delivery Policy

Last Updated: August 19, 2026

Thank you for choosing Cusprint, operated by Hong Kong Primadawn Group Limited. We specialize in high-quality custom-printed products and are committed to delivering your orders safely and efficiently.

Because every Cusprint product is made to your specifications, order fulfillment consists of two stages: Production Time and Shipping Time. Please review the information below before placing your order.

1. Production Timeline

Unlike standard retail products, Cusprint items are custom-made after your order is confirmed. Each order goes through printing, quality inspection, and packaging before shipment.

Standard Production Time: 7–10 business days.

Production times may vary depending on order quantity, product type, customization requirements, and design complexity.

For large-volume or highly customized commercial orders, additional production time may be required. Our support team will contact you if an extended production schedule applies.

Please Note: Production begins after your artwork has been successfully reviewed and your payment has been confirmed. Weekends and Hong Kong public holidays are not included in production time.

2. Shipping Rates

Cusprint offers a simple shipping rate based on your order subtotal:

Orders of $100 USD or more: FREE Shipping

Orders under $100 USD: $8.99 Shipping Fee

The free shipping threshold is calculated based on the merchandise subtotal after discounts and before applicable taxes, duties, or other charges.

Shipping promotions or special offers displayed on our website may temporarily override these standard shipping rates.

3. Global Shipping & Delivery Estimates

Once your order passes our quality inspection, it will be transferred to one of our international shipping partners.

Estimated Total Delivery Time = Production Time + Shipping Transit Time

Estimated carrier transit times after shipment:

United States (Mainland): 5–15 days

Australia / New Zealand: 6–15 days

Delivery times are estimates only and may vary due to customs clearance, carrier delays, local postal services, weather conditions, peak seasons, or remote delivery locations.

4. Order Tracking

Once your order has been printed, packed, and accepted by the shipping carrier, you will receive a shipping confirmation email containing your tracking number and tracking link.

You may also check your order status through your Cusprint account.

Please allow approximately 24–48 hours after shipment for tracking information to become available or update.

5. Customs, Duties & Taxes

Cusprint ships internationally, and some orders may be subject to import duties, VAT, customs fees, or other local taxes imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, VAT, or similar charges assessed by local authorities are the responsibility of the customer.

Cusprint does not control these charges and cannot guarantee whether customs fees will apply.

Customs clearance may occasionally result in delivery delays beyond our estimated shipping timeframe.

6. Shipping Address Changes & Restrictions

Address Accuracy: Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@cusprint.com.

Address Changes: Shipping addresses may only be changed while the order is still in production. Once an order has been shipped, we cannot guarantee that the delivery address can be modified.

P.O. Boxes & Military Addresses: Certain express carriers, including DHL and FedEx, may not be able to deliver to P.O. Boxes or APO/FPO addresses. A physical residential or commercial address is recommended for express delivery.

7. Lost, Damaged, or Delayed Packages

We carefully package all custom products to reduce the risk of damage during transportation.

Damaged Packages: If your order arrives damaged, please take clear photographs of the shipping packaging and damaged products and contact support@cusprint.com within 7 days of delivery. After verification, we will assist with an appropriate solution, including a replacement or reprint where applicable.

Delivered but Missing Packages: If the tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local carrier.

Cusprint is not responsible for theft or loss occurring after a carrier has confirmed successful delivery to the provided shipping address.

8. Contact Us

If you have questions regarding production, shipping, or order delivery, please contact our customer support team.

Company: Hong Kong Primadawn Group Limited
Support Email: support@cusprint.com
Address: RM 1002, 10/F Easey Commercial Building, 251 Hennessy Road, Wan Chai, Hong Kong Island, Hong Kong