SHIPPING
Total delivery time is calculated as: Production Time (7–10 days) + Carrier Transit Time.
The shipping estimates below represent transit time after the package leaves our facility:
- United States (Mainland): 5-15 days
- Australia/New Zealand: 6-15 days
Orders of $100 USD or more qualify for free shipping. Orders under $100 USD have an $8.99 shipping fee, unless a promotion states otherwise.
Yes. Cusprint ships internationally. Delivery availability and timing vary by destination, and customs duties, VAT, or other local taxes may apply.
Yes. Once your order ships, you'll receive a tracking number via email. You can track your package through the carrier's website.
Contact us within 7 days of the expected delivery date with your order number and photos (if damaged). We'll work with you to provide a replacement or refund.
RETURNS
We accept returns within 30 days of delivery for products that arrive defective or damaged. Custom products cannot be returned unless there's a printing error on our end.
Email us at support@cusprint.com with your order number, photos of the issue, and a brief description. We'll review and respond within 24-48 hours.
Orders can be cancelled free of charge before proof approval. Once production begins, orders cannot be cancelled or modified.
If your order doesn't meet our quality standards, we'll reprint it for free or issue a full refund. Contact us within 7 days of receiving your order.
It depends. If the return is due to our error (printing mistake, defect, or damage), we'll cover return shipping costs and send a prepaid label.
PAYMENTS
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
You'll be charged immediately when you place your order. Production begins once your proof is approved.
Yes. All payments are processed through secure, encrypted payment gateways. We never store your full credit card information.
Currently, we do not offer payment plans. Full payment is required at checkout.
Yes. You'll receive an email confirmation with your invoice immediately after placing your order. You can also access invoices from your account dashboard.
Still Have Questions?
Can't find what you're looking for? Our team is here to help with orders, design assistance, and product recommendations. Get in touch and we'll respond within 24-48 hours.
At Cusprint, we help brands turn creative ideas into standout products with premium custom printing, flexible options, and low minimum orders.
Whether you’re launching, growing, or refreshing your brand, we make every print count.
At Cusprint, we help brands turn creative ideas into standout products with premium custom printing, flexible options, and low minimum orders.
Whether you’re launching, growing, or refreshing your brand, we make every print count.